Reference

Your Rights and Our Legal Commitments

extrawd login operates under a clear legal framework designed to protect your account, your data, and your rights as a user in Indonesia — where local law permits.

Account Data ProtectionDANA, OVO, GoPay & QRIS ComplianceIndonesia Jurisdiction TermsCookie & Retention PolicyUser Rights & Contact
extrawd login Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us on Legal or Policy Questions

If you have a question about your rights under our terms, a data request, or a dispute over an account decision, our legal support team is reachable through the channels below. We aim to respond to formal legal enquiries within 48 hours on business days, and to general policy questions via live chat usually within the same session.

Team online

Live Chat — Legal Queue

Available daily from 08:00 to 23:00 WIB. Select 'Legal & Account Policy' from the topic menu so your query routes directly to the legal support team rather than general help.

Email — Legal Requests

Send formal data requests, account closure notices or terms disputes to our dedicated legal inbox. Include your registered account ID so we can verify your identity before acting on the request.

In-App Account Centre

Navigate to Account › Settings › Legal & Privacy on mobile or desktop to submit a data-access or deletion request without leaving the platform. Requests are logged with a timestamp for your records.

ACCOUNT SECURITY STANDARDS

How We Handle Data, Cookies and Account Security

We built extrawd login's data practices around the principle that your account information belongs to you.

Data Encryption at Rest and in Transit

All personal data stored on our servers is encrypted using AES-256. Data moving between your device and our platform — including DANA and OVO transaction signals — travels over TLS 1.3 only.

Cookie Usage and Consent

We use session cookies for login continuity, analytics cookies to measure page performance, and no third-party advertising cookies. You can adjust cookie preferences in Account › Settings › Privacy at any time.

Account Access Logs

Every login to your extrawd login account is timestamped and stored for 90 days. You can view your last 10 login events — including device type and IP region — directly in the Security tab.

Data Retention Schedule

Account profile data is kept for the duration of your active account plus 24 months after closure, in line with Indonesian financial record-keeping norms. Payment records via GoPay and QRIS follow the same 24-month window.

Your Right to Access and Correct

You may request a full export of your account data at any time through Account › Settings › Legal & Privacy. Corrections to inaccurate personal data are processed within 5 business days of a verified request.

Who to Contact for Data Concerns

Our designated data contact handles all formal requests. Reach them via the legal email channel listed in the support section above; include your account ID and the specific data category you are enquiring about.

Common Legal and Policy Questions

Below are the legal and policy questions we hear most often from account holders in Indonesia. If your question is not covered here, the live chat legal queue is available daily until 23:00 WIB.

Yes. The terms of service cover all account activity regardless of which payment method you use. DANA, OVO, GoPay and QRIS transactions are all governed by the same account agreement you accepted at registration.

We retain your account profile and transaction records for 24 months after closure to meet Indonesian financial compliance requirements, then we permanently delete them. You can request a data export before or after initiating closure.

Yes. Navigate to Account › Settings › Legal & Privacy and submit a data-access request. We will prepare and deliver a structured export of your personal data within 5 business days of verifying your identity.

We send an email to your registered address at least 14 days before any material change takes effect. A notice also appears in the platform on your next login. Continued use after the effective date constitutes acceptance.

Access to specific features depends on local law. We run jurisdiction checks automatically at login and restrict any feature that is not permitted in your region, so you will see a clear message rather than a silent block.

Contact our legal support team via the in-app legal queue or the dedicated email channel. Include your account ID and the decision reference number. We aim to respond to formal disputes within 48 hours on business days.

We share payment references only when legally required by Indonesian authorities. GoPay and QRIS transaction identifiers are masked after processing; raw payment data is never sold or shared for marketing purposes.